This policy explains Wellcore’s approach to refunds, cancellations, and dispute resolution for all digital products sold at wellcore.fitness. Please read this policy carefully before completing any purchase.

1. Nature of our products

All products sold by Wellcore are digital downloads delivered in PDF format. Upon successful payment, a secure and time-limited download link is issued immediately to the email address provided at checkout. Due to the instant and irrevocable nature of digital delivery, Wellcore applies a strict no-refund policy once a download link has been issued or accessed.

2. No-refund policy

All sales are final. Wellcore does not offer refunds for any of the following reasons:

• Change of mind after purchase.
• Dissatisfaction with the content of a plan or programme after accessing it.
• Failure to read the product description before purchasing.
• Purchase of the wrong plan or programme.
• Incompatibility of the PDF with the customer’s device (PDFs are universally compatible with all modern devices and browsers).
• Failure to achieve a specific fitness or nutrition result.

By completing a purchase on wellcore.fitness, you confirm that you have read the product description and that you understand and accept this no-refund policy.

3. Technical failure exception

If you experience a verified technical failure that prevents you from accessing your download — such as a broken or expired download link through no fault of your own — contact us at health@wellcore.fitness within 7 days of purchase. We will investigate and, where the failure is confirmed on our side, reissue your download link at no cost.

This exception applies only to genuine technical failures on the Wellcore platform. It does not apply to device incompatibility, internet connectivity issues on the customer’s side, or failure to check the spam or junk folder for the download email.

4. Cancellations

All Wellcore products are once-off purchases. There are no subscriptions or recurring payments at this time. As such, there is no cancellation process for existing products. If you do not wish to receive future marketing communications from Wellcore, you may unsubscribe at any time using the unsubscribe link in any email we send you.

5. Dispute resolution

If you have a concern about a purchase, contact us first at health@wellcore.fitness before initiating a chargeback or payment dispute. We commit to responding to all purchase-related queries within 3 business days.

If a dispute cannot be resolved directly between you and Wellcore, the matter will be governed by the laws of the Republic of South Africa and subject to the jurisdiction of the South African courts. For disputes involving electronic transactions, the Electronic Communications and Transactions Act 25 of 2002 applies.

6. Chargebacks

Filing a chargeback or payment reversal without first contacting Wellcore constitutes a breach of these terms. In the event of an unjustified chargeback, Wellcore reserves the right to permanently revoke access to the digital product and take appropriate action to recover the disputed amount.

7. Contact

Email: health@wellcore.fitness

WhatsApp: 083 704 9053

Website: wellcore.fitness

Response time: Within 3 business days